Terms and conditions

www.Aquapel-Glass-Treatment.eu sales conditions The terms of sale are valid between the buyer of the online store www.Aquapel-Glass-Treatment.eu (hereinafter Consumer) and the company Autokeemia OÜ, registry code 14660125, legal address Linnavere tee 3, Soinaste, Tartumaa, Estonia (hereinafter Online Store www.Aquapel-Glass-Treatment.eu / Autokeemia OÜ) and purchasing services. In addition to these terms and conditions, the legal relations arising from the purchase of products from the www.Aquapel-Glass-Treatment.eu online store in the Republic of Estonia are governed by the Law of Obligations Act (hereinafter VÕS), the Consumer Protection Act (hereinafter TKS) and other legislation. The online store reserves the right to make changes to the terms of sale. These changes are reflected on the Terms of Sale page. www.Aquapel-Glass-Treatment.eu e-shop you can buy products and deliver the selected products by courier to the address specified by the customer. Only products with the “Add to cart” button can be purchased from our e-shop. If for some reason it is not possible to fill the order in the www.Aquapel-Glass-Treatment.eu e-shop, the customer will be contacted.

Make a purchase

To make a purchase, select the desired products from the e-store and press the “Add to cart” button. The products added to the shopping cart and the total cost of the shopping cart are permanently visible in the right column of the page, from where you can use the buttons to navigate both to the shopping cart and directly to the checkout. Go to cart or checkout to place an order.

Making an order

On the shopping cart page, the customer can enter their contact information, the delivery address of the order, and select the delivery date. After entering the contact information, the contents of the shopping cart will be displayed and you will be asked to choose how to receive the order. Autokeemia OÜ fills orders placed in the e-shop from Monday to Friday from 09.00 to 15.00. Orders placed after 15:00 will be processed on the next business day. Delivery outside working hours is by separate agreement and the customer must contact Autokeemia OÜ by e-mail at info@pinnakaitse.ee

Payment for the order

If all the information is entered correctly, you can pay for the order by bank transfer or in cash upon delivery of the order (if the customer picks up the goods themselves). After confirming the order, we will send an order confirmation with an invoice to your e-mail address. We will process the submitted order after the amount indicated on the invoice has been received in our bank account. If the subscriber does not make the transfer within one hour after placing the order, the order will be canceled.

Return of goods

WITHDRAWAL FROM THE AGREEMENT, RETURN OF THE PRODUCTS The Consumer has the right to withdraw from the Agreement (abandon the Products) within 14 calendar days from the receipt of the Products by filling in the standard withdrawal application form (available here). The withdrawal application can also be filled in at Autokeemia OÜ at Linnavere tee 3, Soinaste, Tartumaa 61709. The application for withdrawal and the returned Products must be handed over to the sales representative or courier of Autokeemia OÜ by prior agreement. The costs related to the return of the products shall be borne by the Customer. The customer has the right to withdraw from the contract (return the Products) only if the products are unused and undamaged and sealed in the original packaging and if the products have been stored in the storage conditions provided for the respective products. Pursuant to the Law of Obligations Act (LAG), the 14-day right of withdrawal does not apply: upon transfer of a thing whose term of use has expired; upon transfer of other Products specified in subsection 53 (4) of the LPA. If the Customer has used, damaged or damaged the returned Products, the Seller has the right to refuse to take back the Products. If the Customer has withdrawn from the contract and the returned Products are in order, the Seller shall return the cost of the Products to the Customer within 10 working days after the return of the Products to the current account. SUBMISSION OF CLAIMS In case of non-compliance of the Products with the terms of the contract, the Customer has the right to rely on the legal remedies provided by law. If the Seller violates its obligations, the Customer has the right to demand performance of the obligation, refuse to perform the obligation owed, demand compensation for damage, reduce the price or withdraw from the contract. The Seller is not responsible for the non-compliance of the Product with the terms of the contract, which has arisen due to the Customer’s actions and / or omissions, including improper use or improper storage of the Product (non-compliance with the storage conditions). The Customer undertakes to notify the Seller of the non-conformity of the Product no later than within 24 hours of its discovery, ie to submit a claim. The complaint can be submitted to the e-mail address: info@pinnakaitse.ee or to the Seller’s address Linnavere tee 3, Soinaste, Tartumaa 61709. The name and contact details of the Customer, the date of submission of the claim, the defect of the product and the content of the claim must be stated in the complaint and a document certifying the purchase must be attached. If the Customer does not agree with the solution offered by the Seller in case of a complaint, the Consumer Customer has the right to apply to the Consumer Protection Board and the Consumer Disputes Committee established therein, which has the competence to resolve consumer disputes